Legal
Last updated: 30 July 2026
Welcome to Hotelogy. These Terms of Service set out the rules and conditions under which we provide our consulting, advisory, and implementation services to hotels and hotel technology companies. Please read them carefully before engaging our services.
These Terms of Service ("Terms") govern your use of the Hotelogy website and the consulting, advisory, and implementation services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use our website or engage our services.
We may revise these Terms at any time by updating this page. The most current version will always be posted here with an updated date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.
Hotelogy provides consulting and service solutions to hotels and hotel technology companies. Our services include technology audits, vendor referrals and matching, implementation and onboarding support, knowledge management and training, commercial sales representation, and hotel technology events and showcases.
The specific scope, deliverables, timeline, and fees for any engagement will be set out in a separate proposal, statement of work, or service agreement agreed between Hotelogy and the client. These Terms govern the general relationship and apply alongside any project-specific agreement.
To enable us to deliver our services effectively, clients agree to: provide accurate and complete information when requested, make appropriate personnel and resources available, provide timely feedback and approvals, comply with all applicable laws and regulations, and grant necessary access to systems and facilities where required for the engagement.
Delays or failures caused by a client's inability to meet these responsibilities may affect project timelines and outcomes, and may result in additional fees where significant rework or rescheduling is required.
Hotelogy operates two commercial models: a monthly retainer for ongoing consulting and support services, and a commission-based model for sales representation and partnership services. The applicable model, fee structure, and payment terms for each engagement are defined in the project agreement.
For monthly retainer engagements, invoices are issued in advance and payment is due within 14 days of the invoice date. For commission-based engagements, commission is calculated as agreed in the project agreement and invoiced upon deal closure. All fees are exclusive of applicable taxes unless otherwise stated.
Late payments may incur interest charges at the statutory rate. We reserve the right to suspend or terminate services for accounts that are more than 30 days overdue.
All materials, methodologies, tools, frameworks, and documentation created by Hotelogy remain our intellectual property unless otherwise agreed in writing. Clients receive a non-exclusive, non-transferable licence to use deliverables produced specifically for their engagement for their internal business purposes.
Pre-existing Hotelogy methodologies, templates, and tools used during an engagement remain our property. Clients may not resell, redistribute, or commercially exploit our materials without our prior written consent.
Where a client provides proprietary information, data, or materials to Hotelogy, the client retains all intellectual property rights in those materials and grants Hotelogy a limited licence to use them solely for the purpose of delivering the agreed services.
Both parties agree to keep confidential any non-public information shared during the course of an engagement, including business strategies, financial data, customer information, technical details, and operational processes. This obligation survives the termination of any engagement and remains in effect for a period of three years thereafter.
Confidential information does not include information that is already publicly known, independently developed, rightfully received from a third party, or required to be disclosed by law.
To the maximum extent permitted by law, Hotelogy shall not be liable for any indirect, incidental, consequential, or punitive damages arising from or related to our services, including loss of revenue, loss of profits, loss of data, or business interruption.
Our total aggregate liability for any claim arising from our services shall not exceed the total fees paid by the client to Hotelogy under the relevant engagement in the three months preceding the event giving rise to the claim.
We do not warrant that our services will be error-free, uninterrupted, or that they will achieve any specific business outcome. Clients are responsible for making their own assessment of the suitability of our recommendations.
The client agrees to indemnify and hold Hotelogy harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from the client's breach of these Terms, misuse of our services or deliverables, or infringement of third-party rights through the client's use of our recommendations.
Engagements commence on the date specified in the project agreement and continue for the agreed term. Either party may terminate an engagement with 30 days' written notice, subject to the terms of the project agreement.
Hotelogy may terminate an engagement immediately if the client breaches these Terms, fails to pay invoices when due, becomes insolvent, or engages in conduct that we reasonably believe is unlawful or harmful to our reputation.
Upon termination, the client remains responsible for all fees accrued up to the date of termination. Any prepaid fees for services not yet delivered will be refunded on a pro-rata basis, except where termination results from a client breach.
These Terms and any dispute arising from them shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions. The parties submit to the exclusive jurisdiction of the courts of the Netherlands for the resolution of any disputes.
Before initiating formal legal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiations. If the dispute cannot be resolved through negotiation within 30 days, the parties may agree to mediation before pursuing further legal action.
If you have any questions or concerns about these Terms of Service, please contact us through the details provided on our Contact page.